Frequently asked questions

You’ve got questions?

Good. I’ve got answers.

  • Yes, I am an LGBTQIA+ affirming therapist. I strive to create a safe, inclusive, and supportive space for individuals of all identities and orientations. My approach is rooted in respect, understanding, and advocacy, ensuring that all clients feel seen, valued, and empowered in their journey toward healing and self-discovery.

  • 9025 Overlook Blvd.

    Suite 200

    Brentwood, TN

  • Rates vary based on the clinician’s years of experience.

    Based on the 50-minute therapeutic hour, rates start at $150.

    Anything longer than 90 minutes is billed at an intensive-rate.

    Intensive Rates for Cristine Steele:

    $300 per hour weekday rate

    $350 per hour weekend rate

    Available for 3-5 hour increments over the course of 1 or 3 days

    For those coming in from out of town and with advanced planning, I can accommodate 3-5 days at 4-6 hours a day.

  • Made Whole Counseling is primarily an in-person practice. If we have an online session scheduled, you will receive a link 10 minutes prior to the start of our session. Telehealth is limited to the state lines of Tennessee & Florida.

  • Made Whole Counseling does not take insurance. You may request a superbill to submit to your insurance company for reimbursement (depending on your policy). Please note, a superbill requires a diagnosis to be included on your paperwork in order to be valid for coverage.

    For an in-depth look at why therapists often don't take insurance, please read this article.

  • Relax. Come as you are. You are being courageous and taking a big first step. During your first few sessions, your therapist will get to know you and what has brought you to therapy at this time. What matters most to you is what will be the focus of each session.

  • The information disclosed to your therapist in session is privileged communication and cannot be disclosed without the consent of the client. The exceptions to this general rule of legal confidentiality are: child abuse/neglect; vulnerable adult abuse; threatened harm to self or others; court ordered/legally subpoenaed.

  • Every individual is unique regarding length of time in therapy. Therapy can be a very useful experience throughout one’s life, but by no means does it need to be weekly and forever. Some people come to therapy for short term goals or life transitions. Others come to therapy to work through an extensive trauma history. Due to the intensive style of therapy offered, clients are able to see relief rather quickly.

  • Yes, but they are typically full. You may check current availability for sliding scale spots offered through Open Path Collective.

  • Under Section 2799B-6 of the Public Health Service Act (PHSA), health care providers and health care facilities are required to inform individuals who are not enrolled in an insurance plan or coverage or a Federal health care program, or not seeking to file a claim with their insurance plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” (GFE) of expected charges.

    Note: The PHSA and GFE does not apply currently to any clients who are using insurance benefits, including Out of Network Benefits (i.e. seeking reimbursement from your insurance company).

    This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.

    The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill.

    If you are billed more than your Good Faith Estimate, you have the right to dispute the bill.

    You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.

    You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill.

    There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.

    To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call HHS at 800-368-1019.

    For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-368-1019.

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